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RETURN & REFUND POLICY

1. FAULT & CUSTOM ORDER POLICY

  • Customer Error: If a return or exchange is required due to a customer fault, the refund value will be reduced by up to 50% of the original price.
  • Custom Printed Orders: Custom printed items are strictly non-returnable and non-refundable. However, we may offer a special discount on your next order if there are concerns.
  • Deshi Flex Error: If the fault lies with our team (e.g., manufacturing defect or wrong item delivered), we guarantee a 90% to 100% full money-back refund, including the delivery charge.

2. REFUND CHANNELS

Once your returned garment is received at our Banani lab and passes our quality check, refunds will be initiated within 3 business days. Refunds will be credited back via bKash, Nagad, or bank transfer depending on the original payment channel.

3. HOW TO INITIATE A RETURN

To start a return, email us at **deshiflex12@gmail.com** or WhatsApp us at **01710793841** with your Order tracking ID, images of the product condition, and your replacement requests.